Return and Exchange

Mail returns for purchases made online to: 

Taliah Waajid Brand
307 Fulton Industrial Cir SW, Suite B
Atlanta, GA 30336

If a package is returned to our warehouse as undeliverable, you will be issued a refund for the amount of the order less shipping charges, the original shipping costs (the $4.99 flat rate) will not be refunded. If you choose to have your package reshipped, there will be a rerouting fee plus the shipping fee that will be charged.

For your protection, and to ensure prompt delivery, we recommend that you send your return item/items via UPS or insured Parcel Post. Please note that return shipping fees are not refundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).

We are committed to our customer's satisfaction with our merchandise beyond the point of sale.  Merchandise may be returned within 30 days of purchase when accompanied by the following:

• Original receipt/packing slip
• Total original packaging

Refunds will be processed based on the original form of payment.

DAMAGE POLICY

Once shipped, Taliah Waajid Brand bears no responsibility for products damaged in transit. In the event of such damage, a claim must be initiated by you, the purchaser, and properly filed with the delivering carrier. We will be happy to assist in this process as needed. We can also offer a replacement of the damaged items, or an exchange for a product of equal or lesser value, upon return of the items in question.

Please contact us at customerservice@naturalhair.org between the hours of 9:00 AM and 5:00 PM, EST., Mondays to Fridays.  Our customer service representatives will be happy to assist you.

Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. The addressee must initiate damage claims against the shipper. We will be happy to assist if needed.